Last updated: 2 July 2026
 

1. About these terms

These Terms and Conditions govern the use of www.casaltech.com and the purchase or booking of services provided by Casaltech Ltd.

By using this website, submitting a booking or service request, accepting a quotation or confirming a service with Casaltech Ltd., you agree to these terms.

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Casaltech Ltd
Triq id-Deru
Mellieħa MLH 1970
Malta

​www.casaltech.com

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2. Services and professional nature

Casaltech Ltd provides professional services including official PMP® and CAPM® certification training, project management certification mentoring, industrial project workshops, technical and project-execution consultancy, online and on-site sessions, and related educational and advisory services.

Official PMI certification training is delivered by Casaltech Ltd, a PMI® Authorized Training Partner, using PMI licensed courseware and qualified PMI® Authorized Training Partner Instructors.

Mentoring, consultancy, Site Management workshops and other proprietary services are separate Casaltech services and are not official PMI certification courses or approved or endorsed by PMI.

The exact scope, format, duration, price and delivery method will be stated on the relevant service page, quotation or booking confirmation.

Casaltech does not guarantee examination success, professional certification, employment, promotion, specific commercial results or particular project outcomes. Results depend on the participant’s experience, preparation, attendance, engagement and application of the material.

Completion of a Casaltech course does not itself award a PMI certification or guarantee examination eligibility or success.

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3. PMI Authorized Training Partner status

Casaltech Ltd is a PMI® Authorized Training Partner.

Official PMP® and CAPM® certification training offered through Casaltech’s Authorized Training Partner programme is:

• delivered by Casaltech Ltd;

• delivered using PMI licensed courseware;

• delivered by a PMI® Authorized Training Partner Instructor qualified for the relevant course; and

• identified clearly as official PMI certification training on the relevant service page or booking confirmation.

Casaltech’s PMI Authorized Training Partner status applies only to training and activities delivered under the applicable PMI Authorized Training Partner programme requirements.

It does not mean that PMI sponsors, endorses, approves or guarantees Casaltech’s:

• independent mentoring;

• certification-readiness assessments;

• proprietary workshops;

• consultancy services;

• Site Management training;

• artificial intelligence or automation training;

• project-recovery services; or

• other proprietary professional services.

Such services remain separate Casaltech or Officina PM offerings unless they are expressly identified as official PMI certification training.

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4. Bookings

A booking is not confirmed until Casaltech has:

• accepted the booking or request;

• confirmed the date, format and scope; and

• received any payment or deposit required.

Casaltech may decline a booking where the requested service is unavailable, unsuitable or outside its professional scope.

Customers are responsible for providing accurate contact, billing and booking information.

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5. Prices and taxes

Prices will be displayed on the website, quotation, invoice or booking confirmation.

Unless stated otherwise, prices are expressed in euros.

Any applicable taxes will be shown before payment or included in the relevant quotation or invoice.

Casaltech may change prices for future bookings. A price already confirmed for an existing booking will not change unless the customer requests a change to the agreed service.

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6. Payments

Payments may be processed through an authorised third-party payment provider.

The available payment methods and payment terms will be stated on the relevant quotation, invoice, booking confirmation or payment instructions.

Casaltech does not normally receive or store complete payment-card details. Payment providers process such information under their own terms and privacy notices.

A customer remains responsible for all amounts due under the confirmed booking.

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7. Consumer right of withdrawal

Where a consumer purchases a service online or through another distance method, the consumer may have the right to withdraw from the contract within 14 days from the date the contract is concluded, without giving a reason.

To exercise this right, the consumer must notify Casaltech clearly by emailing:

info@casaltech.com

The notice should include:

• the customer’s name

• the service purchased

• the booking or invoice reference

• a clear statement that the customer wishes to withdraw
   

8. Services beginning during the withdrawal period

Where a customer asks Casaltech to begin providing a service during the 14-day withdrawal period, Casaltech may require an express request to begin early.

If the customer withdraws after performance has begun, the customer may be required to pay a proportionate amount for the service already provided.

Where the service has been fully performed during the withdrawal period, the right of withdrawal may be lost if the customer:

• expressly agreed that performance could begin immediately; and

• acknowledged that the right of withdrawal would be lost once the service had been fully performed.
   

9. Customer cancellations and rescheduling

PMI® course enrollment and official course materials

Following confirmation of an official PMI® certification training booking, Casaltech Ltd. may proceed with participant enrollment and the purchase, allocation or activation of the applicable official PMI® course materials.

Such enrollment and materials may be participant specific and may result in costs that cannot be cancelled, transferred or recovered by Casaltech Ltd.

Where cancellation is requested after such costs have been incurred, any refund or rescheduling arrangement will take into account the non recoverable costs already incurred by Casaltech Ltd., subject always to any mandatory consumer rights under applicable law.

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10. Failure to attend

If a customer does not attend a confirmed mentoring session, workshop or consultation without prior notice, the session will normally be treated as delivered and no refund will be issued.

Casaltech may offer a replacement session at its discretion.

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11. Cancellation or rescheduling by Casaltech

Casaltech may need to cancel or reschedule a service because of illness, travel disruption, insufficient attendance, technical problems or other circumstances beyond reasonable control.

Where Casaltech cancels a service and cannot offer a suitable alternative date, the customer will receive a refund of the amount paid for the affected service.

Casaltech will not normally be responsible for indirect expenses such as travel, accommodation or loss of working time unless agreed in writing.

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12. Online sessions

Customers attending online sessions are responsible for:

• a stable internet connection

• suitable equipment and software

• joining at the confirmed time

• maintaining an appropriate working environment

• protecting meeting links from unauthorised access

Casaltech is not responsible for interruptions caused by the customer’s equipment, internet connection or third-party systems.

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13. On-site services

Where services are delivered at a customer’s site, the customer must provide:

• safe and lawful access

• appropriate facilities

• required permits or inductions

• accurate site information

• suitable health and safety arrangements

• reasonable cooperation from relevant personnel

Travel, accommodation and other expenses will be stated in the quotation or agreement where applicable.

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14. Customer responsibilities

Customers agree to:

• provide accurate and complete information

• attend sessions punctually

• participate professionally

• respect confidentiality

• avoid recording sessions without permission

• use materials only for lawful personal or internal business purposes

• comply with site, safety and security requirements
   

15. Official PMI training and participant responsibilities

Participants attending official PMI certification training must:

• provide accurate registration information;

• attend and participate in the course;

• protect access credentials and course links;

• avoid recording or sharing course content without permission; and

• use training materials only for personal learning.

Casaltech may provide completion documentation where the participant has satisfied the applicable attendance and course requirements.

Casaltech will maintain attendance and participation records in accordance with applicable PMI Authorized Training Partner requirements.

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16. Intellectual property

All Casaltech website content, proprietary materials, templates, workshop content and documents remain the intellectual property of Casaltech Ltd or the relevant rights holder.

Official PMI courseware remains the intellectual property of Project Management Institute, Inc. or the relevant rights holder.

Participants may not reproduce, distribute, publish, resell, share or use training materials to deliver training to others without written permission.

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17. Confidentiality

Casaltech will treat confidential business and project information with reasonable care.

Customers must also keep confidential any non-public Casaltech information, materials or methods shared during the service.

Separate confidentiality or non-disclosure agreements may apply to consultancy engagements.

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18. Website information

Casaltech aims to keep website content accurate and current.

However, website information is provided for general information and may be updated without notice.

Blog articles, templates and general guidance do not replace project-specific professional assessment.

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19. Liability

Nothing in these terms excludes or limits liability where exclusion would be unlawful.

To the extent permitted by law, Casaltech is not liable for:

• indirect or consequential loss

• loss of profit, business or opportunity

• decisions made without project-specific professional advice

• failure to achieve examination, career or project outcomes

• interruptions caused by third-party platforms

• circumstances outside Casaltech’s reasonable control

Where liability can lawfully be limited, Casaltech’s total liability relating to a particular service will not exceed the amount paid for that service.

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20. Force majeure

Casaltech will not be responsible for delay or failure caused by events outside its reasonable control, including:

• natural disasters

• industrial action

• serious illness

• travel restrictions

• public emergencies

• war or civil disturbance

• utility or internet failure

• government action

• supplier or platform failure

Casaltech will take reasonable steps to notify affected customers and offer an alternative arrangement where practical.

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21. Complaints

Customers should submit complaints through the Contact Us page on the Casaltech website.

Please include sufficient details to allow Casaltech to identify the relevant service and investigate the matter.

Casaltech will aim to acknowledge and respond within a reasonable period.

Consumers may also have access to alternative dispute-resolution procedures through the Malta Competition and Consumer Affairs Authority.

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22. Privacy

Personal data is processed in accordance with Casaltech’s:

• Privacy Policy

• Cookie Policy

These documents form part of the website’s legal information.

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23. Governing law and jurisdiction

These terms are governed by the laws of Malta.

The courts of Malta will have jurisdiction, subject to any mandatory rights a consumer may have under the law of their country of residence.

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24. Changes to these terms

Casaltech may update these Terms and Conditions when its services, website, payment arrangements or legal obligations change.

The latest version will be published on this page with the revised date.

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