Last updated: 2 July 2026

1. About these terms

These Terms and Conditions govern the use of www.casaltech.com and the purchase or booking of services provided by Casaltech Ltd.

By using this website, submitting a booking request or purchasing a service, you agree to these terms.

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Casaltech Ltd
Triq id-Deru
Mellieħa MLH 1970
Malta

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www.casaltech.com

2. Services

Casaltech Ltd provides professional services including:

• one-to-one project management mentoring

• project management certification mentoring

• industrial project workshops

• technical and project-execution consultancy

• online and on-site professional sessions

• related educational and advisory services

The exact scope, format, duration, price and delivery method will be stated on the relevant service page, booking confirmation, quotation or written agreement.

3. Professional and educational nature of services

Casaltech services are intended to provide practical guidance, mentoring, professional development and industrial project-management support.

Results depend on several factors, including the participant’s experience, preparation, engagement and application of the material.

Casaltech does not guarantee:

• examination success

• professional certification

• employment or promotion

• specific commercial results

• particular project outcomes

PMP® and CAPM® are registered marks of Project Management Institute, Inc. Casaltech Ltd is not affiliated with, sponsored by or endorsed by PMI.

4. Bookings

A booking is not confirmed until Casaltech has:

• accepted the booking or request;

• confirmed the date, format and scope; and

• received any payment or deposit required.

Casaltech may decline a booking where the requested service is unavailable, unsuitable or outside its professional scope.

Customers are responsible for providing accurate contact, billing and booking information.

5. Prices and taxes

Prices will be displayed on the website, quotation, invoice or booking confirmation.

Unless stated otherwise, prices are expressed in euros.

Any applicable taxes will be shown before payment or included in the relevant quotation or invoice.

Casaltech may change prices for future bookings. A price already confirmed for an existing booking will not change unless the customer requests a change to the agreed service.

6. Payments

Payments may be processed through an authorised third-party payment provider.

The available payment methods will be shown during checkout, on the relevant invoice or in the booking instructions.

Casaltech does not normally receive or store complete payment-card details. Payment providers process such information under their own terms and privacy notices.

A customer remains responsible for all amounts due under the confirmed booking.

7. Consumer right of withdrawal

Where a consumer purchases a service online or through another distance method, the consumer may have the right to withdraw from the contract within 14 days from the date the contract is concluded, without giving a reason.

To exercise this right, the consumer must notify Casaltech clearly by emailing:

info@casaltech.com

The notice should include:

• the customer’s name

• the service purchased

• the booking or invoice reference

• a clear statement that the customer wishes to withdraw

8. Services beginning during the withdrawal period

Where a customer asks Casaltech to begin providing a service during the 14-day withdrawal period, Casaltech may require an express request to begin early.

If the customer withdraws after performance has begun, the customer may be required to pay a proportionate amount for the service already provided.

Where the service has been fully performed during the withdrawal period, the right of withdrawal may be lost if the customer:

• expressly agreed that performance could begin immediately; and

• acknowledged that the right of withdrawal would be lost once the service had been fully performed.

9. Customer cancellations and rescheduling

Unless a different policy is stated on the service page or booking confirmation, the following cancellation terms apply:

More than 14 calendar days before the scheduled service

The customer may request:

• a full refund; or

• one transfer to another available date.

Between 7 and 14 calendar days before the scheduled service

The customer may request:

• a 50% refund; or

• one transfer to another available date.

Fewer than 7 calendar days before the scheduled service

Payments are normally non-refundable.

Casaltech may permit rescheduling at its discretion, depending on availability and any costs already incurred.

These contractual cancellation terms do not limit any mandatory consumer rights that apply under Maltese or EU law.

10. Failure to attend

If a customer does not attend a confirmed mentoring session, workshop or consultation without prior notice, the session will normally be treated as delivered and no refund will be issued.

Casaltech may offer a replacement session at its discretion.

11. Cancellation or rescheduling by Casaltech

Casaltech may need to cancel or reschedule a service because of illness, travel disruption, insufficient attendance, technical problems or other circumstances beyond reasonable control.

Where Casaltech cancels a service and cannot offer a suitable alternative date, the customer will receive a refund of the amount paid for the affected service.

Casaltech will not normally be responsible for indirect expenses such as travel, accommodation or loss of working time unless agreed in writing.

12. Online sessions

Customers attending online sessions are responsible for:

• a stable internet connection

• suitable equipment and software

• joining at the confirmed time

• maintaining an appropriate working environment

• protecting meeting links from unauthorised access

Casaltech is not responsible for interruptions caused by the customer’s equipment, internet connection or third-party systems.

13. On-site services

Where services are delivered at a customer’s site, the customer must provide:

• safe and lawful access

• appropriate facilities

• required permits or inductions

• accurate site information

• suitable health and safety arrangements

• reasonable cooperation from relevant personnel

Travel, accommodation and other expenses will be stated in the quotation or agreement where applicable.

14. Customer responsibilities

Customers agree to:

• provide accurate and complete information

• attend sessions punctually

• participate professionally

• respect confidentiality

• avoid recording sessions without permission

• use materials only for lawful personal or internal business purposes

• comply with site, safety and security requirements

15. Intellectual property

All website content, training materials, workshop content, templates, graphics, methods and documents supplied by Casaltech remain the intellectual property of Casaltech Ltd or the relevant rights holder unless otherwise stated.

Customers may use supplied materials for their own personal learning or internal business purposes.

Customers may not, without written permission:

• reproduce or resell the materials

• publish them online

• distribute them externally

• use them to deliver competing training

• remove copyright or ownership notices

16. Confidentiality

Casaltech will treat confidential business and project information with reasonable care.

Customers must also keep confidential any non-public Casaltech information, materials or methods shared during the service.

Separate confidentiality or non-disclosure agreements may apply to consultancy engagements.

17. Website information

Casaltech aims to keep website content accurate and current.

However, website information is provided for general information and may be updated without notice.

Blog articles, templates and general guidance do not replace project-specific professional assessment.

18. Liability

Nothing in these terms excludes or limits liability where exclusion would be unlawful.

To the extent permitted by law, Casaltech is not liable for:

• indirect or consequential loss

• loss of profit, business or opportunity

• decisions made without project-specific professional advice

• failure to achieve examination, career or project outcomes

• interruptions caused by third-party platforms

• circumstances outside Casaltech’s reasonable control

Where liability can lawfully be limited, Casaltech’s total liability relating to a particular service will not exceed the amount paid for that service.

19. Force majeure

Casaltech will not be responsible for delay or failure caused by events outside its reasonable control, including:

• natural disasters

• industrial action

• serious illness

• travel restrictions

• public emergencies

• war or civil disturbance

• utility or internet failure

• government action

• supplier or platform failure

Casaltech will take reasonable steps to notify affected customers and offer an alternative arrangement where practical.

20. Complaints

Customers should send complaints to:

info@casaltech.com

Please include sufficient details to allow Casaltech to investigate the issue.

Casaltech will aim to acknowledge and respond within a reasonable period.

Consumers may also have access to alternative dispute-resolution procedures through the Malta Competition and Consumer Affairs Authority.

21. Privacy

Personal data is processed in accordance with Casaltech’s:

• Privacy Policy

• Cookie Policy

These documents form part of the website’s legal information.

22. Governing law and jurisdiction

These terms are governed by the laws of Malta.

The courts of Malta will have jurisdiction, subject to any mandatory rights a consumer may have under the law of their country of residence.

23. Changes to these terms

Casaltech may update these Terms and Conditions when its services, website, payment arrangements or legal obligations change.

The latest version will be published on this page with the revised date.

24. Contact

Casaltech Ltd
Malta

Email: info@casaltech.com